Terms & Conditions for Merchants
Effective Date: April 2026
These Merchant Terms and Conditions ('Merchant Terms') constitute a legally binding agreement between Stone Houz ('we,' 'us,' or 'our') and the entity or individual ('Merchant,' 'you,' or 'your') registering as a supplier or trader on the Stone Houz platform. By completing the merchant registration process and accessing the Merchant Portal, you agree to be bound by these Merchant Terms in full.
1. Definitions
In these Merchant Terms, the following definitions apply: "Stone Houz" or "Platform" refers to the Stone Houz marketplace, Merchant Portal, and all associated digital tools operated by Stone Houz, Doha, Qatar. "Merchant" means any flooring material supplier, stone trader, factory owner, or international supplier who has registered a merchant account on the Platform. "Merchant Portal" means the dedicated interface through which Merchants manage product listings, inventory, orders, and communications. "Products" means all marble, stone, flooring materials, and related goods listed by the Merchant on the Platform. "Commission" means the percentage of each sale transaction retained by Stone Houz as remuneration for platform services. "User" means any customer or buyer who purchases or enquires about Products through the Platform. "Listing" means a product page published by a Merchant on the Platform, including all associated images, specifications, pricing, and inventory information.
2. Merchant Registration and Onboarding
2.1 Eligibility To register as a Merchant on Stone Houz, you must: • Be a legally registered business entity or sole trader operating in compliance with the laws of Qatar or your country of incorporation. • Hold all necessary licenses, permits, and regulatory approvals required to trade in marble, stone, flooring materials, or related goods. • Provide accurate business documentation as requested during the onboarding process, including commercial registration certificates and trade licenses. 2.2 Onboarding Process Stone Houz reserves the right to approve or reject merchant applications at its sole discretion. Approval is subject to verification of business credentials, product quality standards, and alignment with the Stone Houz marketplace offering. We may request additional documentation or conduct due diligence at any stage of the onboarding process. 2.3 Account Responsibility You are solely responsible for maintaining the security of your Merchant Portal credentials. Stone Houz shall not be liable for any unauthorized access to your account resulting from your failure to maintain adequate security measures.
3. Product Listings and Inventory
3.1 Listing Requirements All product listings on the Platform must comply with the following requirements: • Listings must include accurate product specifications, slab sizes, material origin, finish type, and pricing. • Product images must be high quality, accurately represent the actual product, and must not be watermarked or sourced from third parties without appropriate rights. • Inventory levels must be kept accurate and up to date in real time. Listing products that are out of stock without appropriate notification is prohibited. • Pricing must be clearly stated and inclusive of any applicable taxes, unless Stone Houz instructs otherwise. • Merchants must not list counterfeit, mislabelled, or prohibited goods on the Platform. 3.2 Listing Approval Stone Houz reserves the right to review, edit, reject, or remove any listing that does not comply with our content standards, quality requirements, or these Merchant Terms. We will endeavour to notify you of any rejected or removed listings and provide the reasons for such action. 3.3 Cutting Optimizer Tool Merchants have access to the Stone Houz Cutting Optimizer Tool to assist in calculating slab requirements for customer orders. While this tool is provided as a value-added service, Stone Houz does not guarantee the accuracy of its outputs and accepts no liability for errors in material quantity calculations.
4. Order Acceptance and Fulfilment
4.1 Order Obligations Upon receiving an order through the Platform, you are obligated to: • Confirm acceptance or rejection of the order within 24 hours of receipt. • Fulfil confirmed orders within the delivery timelines stated in your listing or agreed with the customer. • Package products securely to prevent damage during transit. • Provide accurate tracking information once goods are dispatched. 4.2 Order Cancellations Merchants may cancel accepted orders only in exceptional circumstances, such as a confirmed stock discrepancy. Repeated cancellations will result in account review and may lead to suspension or permanent removal from the Platform. 4.3 Returns and Defective Goods Merchants are responsible for accepting returns of products that are defective, damaged upon arrival, or materially differ from the listing description. Return requests raised by Users within 7 days of delivery must be reviewed by the Merchant within 3 business days if any other return policy must be mentioned in invoice. Where a return is accepted, the Merchant bears the cost of return shipping and must issue a full product refund or replacement.
5. Commission, Fees, and Payments
5.1 Platform Commission Stone Houz charges a commission on each sale completed through the Platform. The applicable commission rate will be communicated to you at the time of merchant onboarding and may be revised with 30 days prior written notice. Commission is deducted automatically from the transaction value before merchant proceeds are remitted. 5.2 Payment Schedule Merchant proceeds, net of commission and any applicable fees, will be remitted to your registered bank account on a weekly or bi-weekly basis, as specified in your merchant agreement. Stone Houz reserves the right to withhold payment in cases of suspected fraud, open disputes, or violations of these Merchant Terms. All payments are made in Qatari Riyal (QAR) unless an alternative currency arrangement is agreed in writing. 5.3 Subscription and Service Fees Stone Houz may introduce optional premium merchant tiers, subscription plans, or additional service fees. Any such fees will be communicated clearly in advance and will require your affirmative acceptance before being applied to your account.
6. Merchant Conduct and Prohibited Activities
As a Merchant on Stone Houz, you agree to conduct business ethically and in compliance with all applicable laws. You must not: • Engage in price manipulation, collusion, or any anti-competitive practices. • Attempt to divert Platform users to conduct transactions outside of the Platform, thereby circumventing Stone Houz commission obligations. • Misrepresent product quality, origin, specifications, or certifications. • Use the Platform to conduct or facilitate any unlawful trade or money laundering activities. • Post misleading reviews, ratings, or content about other merchants or products. • Share confidential Platform data, user information, or proprietary tools with unauthorized third parties.
7. Inter-Merchant Collaboration
Stone Houz facilitates collaboration between Merchants to support inventory sharing and deal creation. When engaging in inter-merchant arrangements: • All arrangements must be documented through the Platform communication and deal tools. • Merchants are independently responsible for fulfilling obligations arising from inter-merchant agreements. • Stone Houz acts solely as a facilitator and bears no responsibility for disputes arising between Merchants. • Any pricing or stock-sharing agreements between Merchants must not result in artificial price inflation or market manipulation.
8. International Suppliers and Cross-Border Trade
International suppliers registered on the Platform must additionally comply with the following: • All materials exported to Qatar must comply with applicable Qatari import regulations, standards, and certifications. • You are responsible for providing accurate export documentation, including certificates of origin, quality certificates, and customs declarations. • Stone Houz may act as a logistics coordinator on your behalf, but final responsibility for export compliance remains with you. • Currency conversion, if applicable, will be conducted at the prevailing exchange rate at the time of transaction. Stone Houz is not liable for fluctuations in exchange rates.
9. Intellectual Property
9.1 Merchant Content By uploading product images, descriptions, and other content to the Platform, you grant Stone Houz a non-exclusive, royalty-free licence to use, display, and distribute such content for the purpose of operating and promoting the Platform. 9.2 Platform IP All Platform tools, including the Cutting Optimizer, Room Visualization Tool, and Merchant Portal interface, are the exclusive intellectual property of Stone Houz. You may not reproduce, reverse-engineer, or distribute any Platform tools or software.
10. Confidentiality
Merchants may be granted access to commercially sensitive platform data, pricing structures, and user information in the course of using the Merchant Portal. You agree to maintain strict confidentiality of all such information and not to disclose it to any third party without the prior written consent of Stone Houz. This obligation survives the termination of your merchant account.
11. Merchant Warranties and Representations
By registering as a Merchant, you represent and warrant that: • You have full legal authority to enter into this agreement and to sell the Products listed on the Platform. • All Products comply with applicable safety standards and regulations in Qatar and in the country of manufacture. • Your business operations comply with all applicable laws, including labour, environmental, and trade regulations. • You will not list or sell materials that infringe upon any third-party intellectual property rights.
12. Suspension and Termination of Merchant Account
12.1 Termination by Merchant You may close your merchant account at any time by providing 30 days written notice to Stone Houz. During the notice period, you must fulfil all outstanding orders. Stone Houz will remit any outstanding payments owed to you within 14 days of account closure, subject to deduction of any amounts owed to Stone Houz. 12.2 Suspension or Termination by Stone Houz Stone Houz may immediately suspend or terminate your merchant account if you: • Breach any material provision of these Merchant Terms. • Repeatedly fail to meet order fulfilment standards or maintain listing accuracy. • Engage in fraudulent, deceptive, or unlawful conduct. • Receive sustained negative feedback that materially impacts Platform reputation. Upon termination, all active listings will be removed, and access to the Merchant Portal will be revoked. Stone Houz is not liable for any loss of business, revenue, or data resulting from account termination in accordance with these Terms.
13. Limitation of Liability
Stone Houz provides the Platform on an 'as is' basis and does not guarantee uninterrupted access or freedom from errors. To the fullest extent permitted by law, Stone Houz shall not be liable to Merchants for: • Any loss of revenue, profit, or business opportunity arising from platform downtime, listing removal, or changes to commission structures. • Disputes between Merchants and Users relating to product quality or delivery. • Actions taken by Stone Houz in good faith to enforce these Merchant Terms.
14. Governing Law and Dispute Resolution
These Merchant Terms are governed by the laws of the State of Qatar. Disputes between Stone Houz and Merchants shall first be subject to good-faith mediation. If mediation fails within 45 days, disputes shall be resolved through binding arbitration or by the competent courts of Qatar, at Stone Houz's election.
15. Amendments to Merchant Terms
Stone Houz reserves the right to amend these Merchant Terms at any time. Merchants will be notified of material changes at least 30 days in advance via email or through the Merchant Portal. Continued use of the Platform after the effective date of amendments constitutes acceptance of the revised terms.
16. Contact Us
For merchant-related enquiries or legal matters, please contact: • Stone Houz Trading and Installation WLL • Commercial Registration No.: 243692 • Registered Address: Doha, State of Qatar • Customer Service Email: hello@stonehouz.com • Customer Service Phone: 5045 0123 • Data Protection Officer: hello@stonehouz.com • Business Hours: Sunday to Thursday, 8:00 AM – 5:00 PM (AST)
Stone Houz | Merchant Terms and Conditions | Effective April 2026
hello@stonehouz.com